Privacy Policy

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This privacy policy (“Privacy Policy”) describes how Arascina Pty Ltd (“Arascina,” “we,” or “us”) collects, uses, and discloses information from and about you when you visit and use arascina.com and Arascina’s associated websites, applications and virtual learning environments/online platforms (collectively, the “Websites”), as well as your ability to control certain uses of that information. It also describes certain data protection rights which apply, subject to applicable law, including a right to object to some of the processing which Arascina carries out. More information about your rights, and how to exercise them, is set out in the Accessing and Managing Your Personal Information section below. If you are a resident of the European Union or Australia, you may have additional rights to access, delete and restrict use of your data, as described in this Privacy Policy.

Arascina respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. By accessing or otherwise using the Websites, you agree to the terms and conditions of this Privacy Policy ‒ which together with the Terms and Conditions for Learners, Website Terms of Use, and Cookie Policy constitute Arascina’s terms of use ‒ and to Arascina’s collection, use, and disclosure of your information, as data controller, in accordance with this Privacy Policy, where such agreement is permitted by applicable law.

We regularly review our compliance with this Privacy Policy. Whenever we receive a formal complaint, we make best efforts to contact the person who made the complaint to attempt to resolve their concerns. If you have any questions about the use of your information, or the contents of this Privacy Policy, please contact us at [email protected].

Quick guide to contents

Collection of Information

Information You Provide

Arascina collects information from you when you choose to provide it to us. For example, we collect your information when you submit a webform requesting information about one of our course offerings (each, a “Course”), or otherwise contact us or provide information to us through the Websites. The information we collect may include personal information – such as your name, address, email address, telephone number, date of birth, government issued identifier, prior educational background information, work experience, and the content of any communications that we exchange – as well as non-personal information when you:

  • indicate an interest in a Course (you may unsubscribe from promotional emails by clicking “unsubscribe” on the emails you receive from us);
  • create an account;
  • register for a Course, either directly with us, through your employer, or through some other means;
  • make a payment;
  • participate in our surveys, promotions, and competitions;
  • sign up for a newsletter;
  • communicate with us, for example by submitting queries regarding the Website; and
  • use the Websites.

In some cases, we require your personal information in order to perform a contract or to comply with a legal obligation.

Information Automatically Collected

When you visit the Websites or interact with emails that we send to you, we passively collect information from you, including your internet protocol address (“IP address”), browser type, operating system, device identifier, device model, software version, or mobile or ISP carrier information. We and our third-party partners use cookies and other technologies to collect information about your visit to the Websites, such as the date and time of your visit, the information you searched to find the Websites, your activity on the Websites, and your clicks on our ads. “Cookies” are small files which may be stored on your computer during your use of the Websites and contain data about your use of the Websites. We use session cookies (which expire when you close your browser) and persistent cookies (which stay on your computer until you delete them or after a specified expiry date) to understand more about your activity on the Websites.

Please see Arascina’s Cookie Policy for details about how we use cookies and other tracking technologies and how you can control the cookies set on your browser.

Tracking Options and Do Not Track Disclosures

You may adjust your browser to limit tracking or to decline cookies through system settings or the cookie banner shown on the Websites, as applicable. If you choose to limit tracking or decline cookies, however, you may be unable to access certain areas of the Websites. Check the “Help” or “Settings” menu of your browser or operating system to learn how to change your tracking settings or Cookie preferences. Learn more about the use of cookies or other tracking technologies and your choices regarding the use of information collected this way by certain Service Providers (as defined below). On your mobile device, you can adjust your privacy and advertising settings to limit tracking for advertising or to control whether you receive more relevant advertising. Note that our systems may not recognize Do Not Track headers or requests from some or all browsers. Please see our Cookie Policy for more information or to opt out.

Information Collected from Other Sources

Where permitted by law, we collect or receive information about you from our Websites, online learning platforms, your employer, companies to which you indicate that you would like to learn more about the Course, companies that are our partners, or other entities and/or brands within the Arascina family of companies (collectively “Other Sources”) in order to update or supplement the information that you provide or that we collect automatically, as described above in Information Automatically Collected. We use this information to help us maintain the accuracy of the information we collect, to target our communications so that we can inform you of products, services or other offers that may be of interest to you, and for internal business analysis or other business purposes. Personal information is collected from Other Sources with consent of the data subject where such consent is required or, otherwise, for the purposes of our legitimate interests, as further discussed in How We Use Your Information.

Our Combination of Your Information

We combine the information we receive from and about you via the Websites and from Other Sources to help us tailor our communications to you and to improve the Websites.

Failure to Provide Personal Information

Failure to provide certain information may make it difficult or impossible for you to access some services through the Websites. You should ensure that personal information submitted to us is accurate and up-to-date. For example, we need a current email address to communicate with you about the Course in which you choose to enrol.

Children’s Privacy

We do not direct the Websites to, nor do we knowingly collect any personal information via the Websites from, children under the age of 16. If we reasonably determine that you are under the age of 18, we only process your personal information with consent of your parent or legal guardian.

How We Use Your Information

Purposes for Collecting and Processing Personal Information

We process personal information under the following legal bases:

  • To fulfill a contract or take steps linked to a contract, including:
    • providing our services;
    • verifying your identity;
    • taking payments; and
    • communicating with you.
  • To conduct Arascina’s business and pursue our legitimate interests in marketing our business, ensuring that we conduct our business in line with our objectives, improving and developing our products and services, and keeping our records accurate and up to date. This includes:
    • using your information to provide products and services you have requested and responding to any comments or complaints you may send us;
    • personalizing your experience on the Websites and in any Course in which you choose to enrol to help us to better respond to your individual needs;
    • targeting advertising to individuals with similar interests or characteristics through services offered by third parties;
    • developing new products or services or conducting analyses to enhance current products and services;
    • reviewing the usage and operations of the Websites and analyzing and improving the Websites (we continually strive to improve the Websites based on the information and feedback we receive from you);
    • contacting you for legitimate business purposes;
    • using personal information to invite individuals to take part in market research;
    • where consent is not required by applicable law, for direct marketing purposes; and
    • protecting the security and functionality of the Websites, including using personal information you provide to investigate any complaints received from you or from others about the Websites or our products and services.

We conduct balancing tests for the data processing we carry out on the basis of our legitimate interests described above. For more details on the balancing tests we have carried out, please contact us at [email protected]. You may also have the right to object to our use of your personal data on the basis of our legitimate interests as described at the outset of this Privacy Policy.

  • Where you give us consent. This includes:
    • where consent is required by applicable law, sending you direct marketing in relation to our relevant products and services, or other products and services provided by Arascina and its family of companies or brands;
    • on other occasions where we ask you for consent, using the data for the purpose which we explain at that time.
  • For purposes which are required by law. This includes:
    • in response to requests by government or law enforcement authorities conducting an investigation;
    • using personal information in connection with legal claims, compliance, regulatory and investigative purposes as necessary, including disclosure of such information in connection with legal process or litigation.
  • For reasons not described in this Privacy Policy where the reason is compatible with the purpose for which we originally collected your information and where such use is lawful.

Use of De-identified, Aggregate or Anonymized Information

We use de-identified, aggregate or anonymized information to help us analyze the use of the Websites. Where permitted by law, this Privacy Policy does not limit our use or disclosure of de-identified, aggregate, pseudonymous or anonymous information, and we reserve the right to use and disclose such information to our partners, advertisers, and other third parties at our discretion.

How We Disclose Your Information

Arascina shares your information with other entities or individuals in the following limited circumstances:

  1. The Arascina Family of Companies or Brands: Where you have expressed interest or given your consent, such as through Course registration, we share your information with the Arascina family of companies and brands, such as BuddyAmp, to provide you with information about other educational programs and delivery of Courses.
  2. Service Providers: We share your information with third parties that provide business, professional, or technical support functions for us. In particular, we use third-party providers for website hosting, maintenance, marketing services, courier services, certification services, business operations, payment services, and identity verification services (“Service Providers”). These Service Providers are only given access to your information to the extent necessary to process your information and/or provide services to Arascina, and they are prohibited from using or sharing your information for any other purposes. Where permitted by law, Arascina discloses limited information about you to Service Providers to serve relevant advertising on third party platforms to you or to other audiences.
  3. Your Employer: We share your information with your employer, in the event that the employer is paying for your Course. Information disclosed in this case shall include Course performance information, unless otherwise expressly agreed in writing with Arascina.
  4. Legal Matters; Safety: We access or share your information to satisfy any applicable law, regulation, legal process, or governmental request; in connection with an investigation on matters related to public safety; as permitted by law; or otherwise as required by law. We may disclose your information to protect the security of the Course, the Websites, servers, network systems, and databases. We may also disclose your information, as necessary, if we believe that there has been a violation of our Terms of Use (including investigation of potential violations thereof), any other legal document or contract related to the Websites, or the rights of any third party.
  5. Fraud; Security: We access and disclose your information to detect, prevent, or otherwise address fraud, security or other technical issues.
  6. Consent; Other: We share information with third parties when we have your consent or otherwise as described to you at the point of collection.
  7. Sale or Transfer of Business or Assets: Arascina may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use your information in a manner that is consistent with this Privacy Policy.
  8. International Transfers: We may transfer personal information from your location to other countries, including Australia, Bulgaria, United States, India and the Philippines, where our employees and/or servers are located. Where your personal information is transferred outside of the country where you are located, such information is adequately protected by an adequacy decision by EU authorities, Standard Contractual Clauses, or a Service Provider’s Binding Corporate Rules.

Information Security and Data Retention

We are committed to protecting the security of your information. We maintain what we believe to be appropriate physical, electronic, and managerial procedures to safeguard and secure your information and to prevent unauthorized access, maintain accuracy, and ensure appropriate use of your information. The accuracy, safety, and security of your information also depend on you. Where we have given you – or where you have chosen – a password for access to any parts of the Websites, you are responsible for keeping this password confidential. We ask that you not share your password with anyone. Even though we do our best to protect your information, the transmission of information via the internet is not completely secure, and we cannot guarantee our security measures. We are not responsible for any unauthorized access to or acquisition of your information.

We retain your personal information for as long as we have a relationship with you. We also may retain your personal information for longer periods of time which enables us to:

  • Maintain business records for analysis and/or audit purposes;
  • Comply with record retention requirements under the law;
  • Defend or bring any existing or potential legal claims;
  • Address any complaints regarding the services;
  • Enforce our commercial agreements; and
  • Support our legitimate interests, as described in this Privacy Policy.

Accessing and Managing Your Personal Information

If you have created a profile or are enrolled in a Course, you may access and/or update your personal information through your user profile.

In some instances, you may be eligible to (a) ask us for a copy of your personal information; (b) correct, delete, or restrict processing of your personal information; and/or (c) obtain the personal information you provide to us in a structured, machine readable format. In addition, you may have the right under applicable law to object to the processing of your personal information in some circumstances.

Your rights regarding your personal information may be limited, for example, if fulfilling your request would reveal personal information about another person or would infringe the rights of a third party (including our rights), or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. We will inform you of the relevant exemption upon which we rely when responding to any request you make.

Our use of certain personal information is necessary for us to provide information to you about the Course or to provide services to you through the Websites or otherwise. If you choose not to provide this personal information or request that Arascina, or its affiliate brands, delete or restrict the processing of this personal information, you may not be able to participate in the Course and/or the online community platform, and we may not be able to provide you with other services, including those provided through the Websites or advertised about the Course.

If you wish to access or delete your information as described in this section, please write to our Legal Team. If you believe your rights regarding your personal information have been infringed upon, please contact us at [email protected]. For individuals located in the EU region who have unresolved concerns, you also have a right to lodge a complaint with your applicable Data Protection Authority.

Questions or Concerns About this Privacy Policy

You may direct any questions or concerns regarding this Privacy Policy to us at [email protected]. We review this Privacy Policy from time to time and reserve the right to make changes to this Privacy Policy at any time. If we do make material changes, we will give notice via the Websites or by otherwise notifying you.

You also may have the right to file a complaint with the Office of the Australian Information Commissioner (OAIC).

To make a request to delete or access personal data, or for more information about the personal data Arascina has about you, please reach out to the Legal Team.

Date of last amendment: 14 August 2022